Know when to shut up.
Of all the communication skills one can develop,
knowing when to zip the lip is really important.
Sometimes, despite all the evidence we have to back up our viewpoint, and in spite of the obvious idiocy of the other person’s way of thinking (please read that with a smile on your face),
it just makes no sense to press the issue. The other person may not be in a place to listen to, or even comprehend, the superior brilliance of your notion.
So save it.
Learn to hear the verbal clues (e.g., clipped tone, sarcasm) and zero in on the nonverbal cues (e.g., looking away or staring defiantly, crossed arms) that alert you to their demeanor.
Pay attention to what the other person is doing and saying so you can know when to button it and save both of you from certain frustration and possible anger.
Mary Kutheis (kooth-ice)
To live purposefully and inspire others (this means you) to do something that matters to them.